Let's Keep It Real
Welcome to YesRank! These terms outline our partnership when you work with our digital marketing agency. We believe in transparency, so everything here is written in plain English – no legal jargon that'll make your head spin.
By using our services, you agree to these terms. If something doesn't make sense, just hit us up – we're always here to clarify.
What We Do
YesRank is a digital marketing agency based in Kolkata, India. We specialize in:
Service Availability: We work with clients globally but operate from Indian Standard Time (IST). Services may be customized based on your location and needs.
What We Need From You
Great partnerships require effort from both sides. Here's what we need:
Content & Access
- Brand assets, logos, and guidelines
- Access to social media accounts
- Product information and photography
- Admin access to advertising accounts when needed
Communication
- Timely feedback on campaigns and content
- Clear communication of goals and expectations
- Response to our requests within 48 hours
- Attendance at scheduled strategy meetings
Payment & Billing
Payment Methods
Indian Clients: Bank transfer, UPI, Razorpay
International Clients: Wire transfer, Stripe, PayPal
Currency: INR for Indian clients, USD for international
Late Payments
After 15 days overdue, we may pause services until payment is received. We'll always communicate before taking any action.
Who Owns What
You Keep
- Your brand, trademarks, and existing content
- All content we create for you (after payment)
- Campaign strategies and concepts
- Data and insights from your campaigns
We Keep
- Our methodology and processes
- Tools and software we've developed
- General industry knowledge gained
- Right to showcase work in our portfolio
Fair Use: We may use anonymized case studies and general results for marketing purposes, but we'll never share confidential business information.
Ending Our Partnership
We hope it never comes to this, but if you need to cancel our services:
Monthly Services
- 30 days written notice required
- Services continue until end of billing period
- Final deliverables provided within 7 days
- Account access transferred to you
Project Work
- Cancellation possible until 50% completion
- You pay for work completed to date
- All assets delivered within scope
- Remaining balance refunded if applicable
Our Commitment: We'll ensure a smooth transition and provide all necessary documentation to continue your marketing efforts elsewhere.
Realistic Expectations
While we're confident in our abilities, marketing involves variables outside our control:
Our Liability: Limited to the amount you've paid us in the last 3 months. We cannot guarantee specific results, but we guarantee our best effort.
Sorting Out Disagreements
If we have a disagreement, let's handle it like adults:
Governing Law: These terms are governed by Indian law, with jurisdiction in Kolkata courts.
Questions About These Terms?
Don't let legal stuff stress you out. We're here to explain anything that's unclear.
Terms Updates
We may update these terms occasionally. When we do:
- We'll email you at least 30 days before changes take effect
- We'll post the new terms on our website
- We'll highlight what's changed
- Continued use means you accept the new terms
Major changes affecting pricing or scope will require your explicit agreement.